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The U.S. Consumer Product Safety Commission said Amazon may be held responsible for the recall of faulty products.
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There are only 100 days left for eligible Amazon customers to file a claim in the company’s $2.5 billion settlement with the Federal Trade Commission.
The window to submit a claim in the settlement closes on July 27. It is the second phase of payouts in the settlement; in the first, eligible customers received automatic payments last year.
In September 2025, Amazon agreed to settle with the FTC to resolve an antitrust lawsuit filed in 2023. The lawsuit alleged Amazon coerced consumers into enrolling in Prime subscriptions and then made those agreements difficult to cancel.
Amazon denied wrongdoing, saying it has “always followed the law” and works to “make it clear and simple for customers” to cancel their Prime membership.
How to file a claim in Amazon settlement
As part of the current phase of payouts in the Amazon settlement, customers must submit a claim to receive payment.
Only eligible Amazon customers who used their Prime benefits 10 or fewer times over any 12-month period of enrollment can submit a claim in this phase.
Those who qualify to submit a claim will receive a notice by email or mail, according to the settlement website.
Customers can make claims by filling out the form on the online portal. Submissions will be reviewed for eligibility.
Claims can also be submitted via email by sending a completed claims form to [email protected]. The settlement website notes that the quickest way to submit your claim is through the online portal.
The deadline to submit a claim is July 27.
Who is eligible for money in Amazon settlement?
According to a court order in the case, Amazon customers are only eligible for a settlement payment if they meet both of the following criteria:
- Sign-up date: Customers must have signed up for Prime between June 23, 2019, and June 23, 2025.
- Attempt to cancel: Customers are only eligible for payment if they unsuccessfully tried to cancel their Prime subscription, or if they signed up for Prime through what the documents call a “challenged enrollment flow.”
The “challenged” flow means any subscription started through certain pages on Amazon’s website, including the “Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout,” per the court order.
When will Amazon send out settlement payments?
Automatic payments issued as part of the first wave were sent between Nov. 12 and Dec. 24.
In the claims payment process for the second wave, the submission window runs for 180 days until July 27.
Amazon has 30 days to review each claim form once received. Payments will be issued after a form is approved and will go out by September, according to the settlement website.
How much money can Amazon customers get from the settlement?
Customers can receive a maximum of $51 from the settlement.
The amount of money each customer receives from the settlement is based on the total amount of Amazon Prime membership fees paid throughout the duration of their subscription.
Melina Khan is a national trending reporter for USA TODAY. Keep up with her on X @melinakh and Instagram @bymelinakhan.