I’m relatively new to Upwork (only been working here approx. 3 weeks) but a good half of my flat-rate clients don’t understand how to close a successfully completed contract. They submit the milestone (payment) and have no clue how to close the contract (or that they need to). Is this normal?
Is there something Upwork can do about client education or the client UI to make this easier? I can’t walk them through it since I don’t know what they see and, now, it looks like I have a bunch of pending/in process contracts. As relationships matter a lot and I value my rating, I don’t want to have to continually chase after them to do something they already thought they did.