Digital Secure Key:
If you’ve forgotten your Digital Secure Key PIN, open the HSBC UK Mobile Banking app, select the ‘Forgotten Digital Secure Key PIN’ link and follow the on-screen instructions to set up a new PIN.
If you’ve locked your Digital Secure Key, open the HSBC UK Mobile Banking app, select the ‘Reset Digital Secure Key PIN’ option and follow the on-screen instructions to reset.
Physical Secure Key:
If you enter an incorrect PIN, you’ll see the message ‘FAIL 1’. Press the green button to enter your PIN again. You’ll have 3 attempts to enter your PIN correctly. After the 3rd incorrect attempt (‘FAIL 3’), the Secure Key will become locked and will display a 7-digit code on screen whenever it’s turned on.
To continue using online banking, you’ll need to reset your PIN. To do this, go to our online banking log on page, enter your username, select the ‘?’ icon and then ‘Forgot your Secure Key PIN’. Follow the on-screen instructions to reset your PIN.