Hello
I have recently completed a project and after 1 day my stat “Clients who would recomment you” dropped from 70% to 61%. My feedback was 5 stars and feedback was “Job well done and thank you for the detailed work”.
On seeing the drop in that stat I asked client he said my that in private feedback he mistakenly gave me 9 instead of 10 for How likely to recommend this freelancer (or something like that). He said he was not knowing its effect and just randomly chose 9 and he will not mind if he changes it to 10 and he is willing to do that. But he said he is unable to do so because there is no option he can change private feedback.
Is there anyone from upwork resolve this issue because this will eventually effect my JSS after 2 weeks when it updates.
As client is willing to change it and he said he has done it mistakenly so UPWORK please help in this regard as this is very important for my perspective.
Regards,
Hamza