Hi all,
I did not get an answer few weeks ago, I’m trying my luck again (and crossing my fingers!):
I am trying to see how many tickets have NOT been delivered by the Due Date over a certain period of time.
For example, I’d like to filter all the tickets we dealt with last month (April), and compare the Due Date with the “Marked as Delivered” Date.
The end goal is to include a percentage in a monthly report saying “In April, we delivered X% of tickets on time (by the Due Date).”
Any help or guidance would be greatly appreciated. I have tried to check related topics but did not find what I was looking for, or simply did not understand.
Thanks