Hi Sebastian,
I am sorry to hear about the difficulties you encountered in verifying your phone number and your experience with the chatbot.
We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review.
I have converted your post to a support ticket and one of our agents will be in touch with you shortly to provide the help you need. You can access your ticket on this page.
Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately – for example, creating a ticket for you with the right team according to your concern.
