Can I file a complaint anonymously?
Yes, you can file a complaint anonymously. The method for filing a complaint anonymously will also depend on what type of complaint you are filing, so refer to the contacts above for more information.
Can I get help filing a complaint?
- State Health Insurance Assistance Program (SHIP): Visit shiphelp.org to get the phone number for your local SHIP and get free, personalized health insurance counseling. SHIPs are state programs that get money from the federal government to give free local health insurance counseling to people with Medicare.
- Medicare: You can also contact us for help. Talk or live chat with a real person, 24 hours a day, 7 days week (except some federal holidays) by calling 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
- Representative: If you have a family member or friend helping you with a complaint, you can appoint them as a representative.
How do I appoint a representative?