If you have a question or need assistance with anything related to our services, we’re here to help. You can reach out through the options listed below.
If you have a Hostinger account, start by logging in and clicking on the Help icon located in the top right corner:
To better identify the situation and open a live chat, follow these steps:
1. Choose the topic related to your query:
Expand the section below for some examples:
Topics
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Website – Issues like website errors or not loading.
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Domain – Assistance with domains purchased at Hostinger.
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Email – Isues sending or receiving or managing your Hostinger email accounts.
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VPS – VPS managment, operating system, among others.
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Account management – Questions about your hosting plans, or managing your Hostinger account profile.
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Billing – Inquiries about payments, invoices refunds and similar topics.
If you haven’t made a purchase yet, select new services. If unsure or have multiple queries, choose the topic that best fits your main question.
2. Select the related subscription – the options will vary according to your topic. For account management and new services, this step is skipped.
3. Click on Start a live chat:
A pop-up window will appear where you can send us a message:
Kodee, our AI-powered assistant, can handle a wide range of issues. Provide a brief description of the situation, including any error messages, and Kodee will find the best solution for you.
If further assistance is needed, our dedicated Customer Success Specialists will seamlessly take over to ensure you get the support you need 💡
We’re always ready to assist and look forward to hearing from you!