Hey All,
Super new to customizing Jira and looking for some assistance on create a better JSD for our users. Currently our setup is very basic, theres a summary and description and users can fill in whatever they want. The issue is some users are very broad and don’t give enough detail about what’s going on and their expectations of a fix.
Is there a way to add a template of questions within the description box they can fill out? So far these are my questions I want to add.
Issue Type (Highlight issues)
Hardware Issue
Software Issue
Network/Internet
Access/Permissions
New Equipment Request
Password Reset
Security Concern
Other:
Are you currently working with IT on this issue?
Yes / No
If yes:
Name of IT staff member:
Are you requesting a specific IT technician?
Yes / No
If yes:
Requested technician name:
Requested IT user:
Issue Summary
Example: Unable to connect to VPN from home laptop.
Detailed Description
What were you doing?
What happened?
When was this last working?
Remote or Office:
Business Impact
When did this start?
Is work completely blocked? (Yes/No)
How many users are affected?
Deadline:
Troubleshooting Already Attempted
Example: Restarted device, reset password, reinstalled app, etc.
Error Message (Copy & Paste Exact Wording):
Please attach any screenshots.