How to be a high-flyer without the breakdown: a Harvard shrink’s guide

Dr Suzan Song, a Harvard and Stanford-trained psychiatrist based in Washington DC, sees a lot of CEOs in her practice. These high-performers have a shiny track record of withstanding unrelenting pressure, yet in midlife many of them crumble. Successfully coping with hard times is not about toughness and teeth-gritting, according to Song, 47, who is […]

How to plan an island-hopping weekend in the Isles of Scilly

This article was produced by National Geographic Traveller (UK). Scattered as if on a pirate’s map off England’s southwesterly tip, the Isles of Scilly aren’t a place you stumble over. Travellers need to have booked well ahead for the short, spectacularly scenic transfer by twin-prop plane or helicopter from Penzance to the 140-strong archipelago. Or […]

How successful people talk to others at work—and what you should learn

In the age of AI, building solid interpersonal relationships at work has never been more important. One of the best ways to form those connections is through casual conversation, or small talk.    Learn how to turn everyday conversations into powerful career tools that get you noticed in our latest course, How To Talk To People At Work. The course provides step-by-step guidance to help you build rapport, […]

Visa Inquiry & Printing

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How to publish with us | Customer Needs and Solutions

Customer Needs and Solutions is a hybrid journal. Once the article is accepted for publication, authors will have the option to choose how their article is published: Subscription publishing model – published articles are made available to institutions and individuals who subscribe to Customer Needs and Solutions or who pay to read specific articles. Open […]

How to create a positive experience for candidates

Introduction Google defines the “candidate experience” to include every interaction a candidate has with the company, from getting an email that an application has been received all the way through to getting a phone call with a job offer. Google’s internal research found that interviewer experience is the strongest driver of candidate satisfaction overall. Specifically, […]

Safe home and garden solutions

Rats can squeeze through a small hole. It’s a genuinely unsettling fact. So one of the most important things you can do is walk around your home, really slowly, with a torch if needed, and look for gaps around pipes, cracks in the foundation, spaces under doors, loose vents. Steel wool is great for stuffing […]