How To Make AI Your CX Team’s Best Co-Worker
Providing an outstanding customer experience at every step of the customer journey is a must-do for any business looking to compete in today’s environment. After all, everyone benefits from a positive customer experience. Customers are more likely to return and engage with your brand when they feel understood and valued. Your business can reap the […]
CX Experience Customers Will Appreciate
Venk Korla of HGS Digital made comments about comparing customer service to an IKEA experience. NurPhoto via Getty Images When reaching out for customer service and support, most customers still prefer to communicate with a company or brand via the traditional phone call. That said, more and more customers are attracted to and embracing a […]