Hi @thea_nrws,
Tell your buyer to go to their delivery and at the bottom, they will see two buttons:
Quote
If they click on “I’m not ready yet,” they will be given several choices why:
Quote
To extend their review period, the buyer can click on “I need more time to review.” Buyers can request up to 5 days at a time to extend their review period.
To request a revision, the buyer can click the first button, “I still need revisions.” This will keep the order open indefinitely until there is a new delivery. Buyers will need to include details on what revisions they would like to make.
I’ve had buyers use either of these buttons to extend their review period.