How I get my kids to listen—in 5 seconds or less

Recently, I was talking to my two middle-school sons about the importance of listening the first time they’re asked to do something, especially when it really matters. But before I got far, my oldest interrupted, rolling his eyes: “Bruh, it’s not that deep.” “FYI, I’m not your bruh,” I replied. The exchange reminded me of […]

Relationship feeling a bit stale? Here’s how to hit refresh

We hear a lot about spring cleaning at this time of year, but it’s not just your home or wardrobe that might need a refresh.   Our relationships can often do with some attention too, says Zena Burgess, CEO at the Australian Psychological Society. In marriages and long-term commitments especially, Dr Burgess says it’s easy […]

Stop saying ‘um’—here’s how to sound more ‘eloquent and decisive’

As a communication coach with over 20 years of experience, and the CEO of a communications training firm, there are few words I dread hearing more than “um.” It’s a useless sound, and if used too frequently, it can adversely affect how people see you. In fact, research shows that when fast talkers produce a […]

Stop saying ‘I’ve been there’ when empathizing with others: Do this instead

As a journalist, a media executive and a communication coach, I’ve spent my entire career focused on helping people communicate what’s important to them One thing I’ve noticed: When it comes to empathizing with someone sharing a personal struggle — whether it’s the trials of a troublesome teenager or losing a job — many of […]

6 ways to answer ‘How are you?’ when you’re absolutely not ‘fine’

Unprecedented times are starting to feel like the new normal.  With stocks falling and the threat of a recession looming, many of us are struggling. No one is untouched, whether you’re trying to lead a team through uncertain conditions, agonizing about whether your retirement funds could disappear, or worrying about your job security.  What we […]

How to be a better boss and build ‘so much motivation’ in seconds

Bosses can make all kinds of gestures to show employees that they care: from offering raises and in-office childcare to providing free gym memberships or branded merchandise, like hoodies and water bottles. But a show of appreciation doesn’t have to be big, expensive or extravagant to have a meaningful effect, says leadership consultant and resilience […]

Five types of bad boss and how to ‘manage up’ successfully

Anyone who’s held down a job or three knows those employed as managers are often not ideally suited to the role. But your relationship with your boss has a massive impact on your work satisfaction, so how do “manage up” successfully? Career coach and author Jess Stuart outlines five different types of boss, and how […]

Michael Bungay Stanier: How to tame your advice monster

It lurks within, emerging in conversation to share ineffective, premature suggestions … it’s your advice monster, and we all have one, says writer and teacher Michael Bungay Stanier. He shares how giving advice can easily go astray, from solving the wrong problem to disempowering the very person you’re trying to help, and offers a simple […]

Why you’re having a hard time making friends—and how to fix it

Research shows that social relationships outside your family are crucial to maintaining a happy, healthy, long life. But as we get older, spouses, children and aging parents can monopolize the time we were once able to dedicate to nurturing friendships. Less that one-third of adults ages 30 to 49 say they have five or more […]